Refund policy

Cancellations
Cancellations are not accepted.

 

Returns
Our goal is for you to love your order and strive for 100% satisfaction guarantee. Please contact us if something isn’t right.

We have a 30-day return policy, which means you have 30 days after your item is ordered to request a return. 

Holiday orders
Orders placed between November 1 and December 15 can be returned or exchanged through January 15. All other conditions still apply.

To be eligible for a return, the following must be true:

  • Your item must be in the same condition you received it, clean, unwashed, and free of damage, stains, or odors. Trying it on to check the fit is fine.
  • You can provide the receipt or proof of purchase
  • You must request a return within 30 days of the order date, or by January 15 for holiday orders (see above)

To start a return, contact us at support@steppinggreen.com with the following information:

  • Your name
  • Order number
  • Reason for return

Returns will need to be sent to the following address: 

Stepping Green
8690 Aero Dr
Ste 115 # 7
San Diego, CA 92123
United States

Customer is responsible for return shipping charges. Please include tracking on your return shipment as we cannot be held responsible for lost parcels. Items sent back to us without first requesting a return will not be accepted. 

Upon receipt of your item and approval of refund, the item cost, less original shipping charges, will be refunded.

You can always contact us with any return question at support@steppinggreen.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

In the event that your order arrives damaged in any way, please email us within 30 days of order date at support@steppinggreen.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.


Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on gift cards.


Exchanges
Need a different size or a different design? Email us at support@steppinggreen.com with your order number and what you'd like instead, and we'll reply with the next steps. Exchange requests follow the same 30-day window as returns.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@steppinggreen.com.

 

 

This refund policy is subject to change at any time and without notice.